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 Audiences appreciate
Jerry Traylor's "real
world" message
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CUSTOMER
SATISFACTION
The customer is vital to the continued success of any business. Retention of customers and referrals from delighted customers are what drives future business. We must learn the importance of flexibility and thinking out of the box to meet the unique needs of each customer. Only 4% of unhappy customers return to a business. Between 54% and 70% will do business again if their complaint is resolved to their satisfaction. If the complaint is resolved quickly, this figure climbs to 95%. A dissatisfied customer will tell as many as ten other people about their problem. Customers who have had their complaints satisfactorily resolved will tell an average of five people about the positive treatment they have received. |
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"We are heroes
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An Inspiring
Message for Corporate and Professional Meetings
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| "I
am writing to thank you for taking the time out of your busy schedule to
come and speak at our Customer Operations Business Unit Offsite. The message
you conveyed touched all of our associates and was power-packed with plenty
of food for thought. I know that some people have a problem with being
labeled a role model, but I feel that it is a title that appropriately
fits you; one that you bring prestige and merit to.
Please accept a hearty thanks from all of us here at PSE&G and please consider visiting us again to share your words of wisdom and your incorrigible zest for living life to its fullest potential. Every associate who attended the offsite walked away feeling empowered; they were eager to share their experience with other associates who were not fortunate enough to be a part of the opportunity to hear you speak. On behalf of our COBU unit; thank you and we look forward to possibly hearing you speak again!"
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TELEPHONE (480)
837-9408
FAX (480)
837-4564
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